We recently helped out the home automation specialists, Savant Systems, build a brand new website! Check out this blurb from our case study below, or click here to read the full account!

In under four months, Savant Systems increased their website visits by 400%.  On average, Google linked 13,179 more visitors a week to the Savant pages, and pages viewed by visitors increased measurably.  These statistics seem as rapid and revolutionary as the introduction of the iPod to the music market.

Savant’s secret to Internet success is just as probable and accessible—they contracted Single Throw Internet Marketing, a talented and proficient group of Internet marketing consultants with a plethora of services the size of your mp3 library.

Savant Systems provides the height of technological chic by offering a luxury home automation system that works with Apple technology bringing your home into the future.  Savant provides services for individual homeowners and corporations.  Single Throw Internet Marketing unified this image of Savant with its web presence.

While the Internet is an indisputably powerful—some might even say marvelous—tool, it is also an unwieldy thing to manage.  Many businesses’ experience with the Internet is akin to the proverbial child laying a hand on the hot stove—they get burned, so they don’t try it again. As such, their websites are old fashioned and out of date; they do a poor job of reflecting their product or service.  They target the wrong clientele, and they don’t show up in a typical Google search.

If the Internet is a hot stove, the experts at Single Throw are wearing flame retardant suits.  They build websites from years of experience and research, and they’re quite eager to share their suits with you.  They did with Savant.

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Here at Single Throw, we’ve long been advocates of the use of social media as a marketing tool for businesses of all sizes.  Lately, we’ve seen a great rise in popularity of these tools among car companies.  Check out the article we found below, evidencing Hyundai’s use of social media.

“Hyundai has been getting a lot of attention these days as a company that cares about its customers, and part of this success can be credited to social media marketing. By integrating a customer relationship management (CRM) strategy with social media along with their traditional marketing, Hyundai has branded itself as an altruistic company that really does care about its’ customers. In fact – Hyundai has jumped ahead of every other car manufacturer in the critical customer satisfaction index (CSI) category. Here are a few examples how Hyundai is applying their social media marketing strategy in key parts of their business and how it is paying off.

Hyundai’s Assurance Program began in early 2009 when the economy was at its worst and unemployment was rising rapidly. The Hyundai Assurance Program promised that if you got laid off from your job, you could return your car and not even have to worry about honoring the rest of the note payable. The promotion was innovative but coming from a major car corporation was it believable? The attention the campaign received from the press and from many blogs and websites was skeptical. Hyundai began promoting the idea on Facebook and Twitter. They asked everyone to buzz and tweet about it and people responded with enthusiasm. The idea of social networking for business exposure is not new, but the strategy was extraordinary because it laid the groundwork for the campaign and gave it credibility. It was a brilliant way to market a promotion that really did work. Sharing this information on Facebook and Twitter turned out to be a big plus for the car company’s marketing campaign. Hyundai sales are up 6.2 percent through November 2009. This marks the eleventh consecutive month of year-over-year gains in retail market share by Hyundai. The Hyundai Assurance Program is without doubt one of the reasons their sales have increased this year while other car manufacturers have floundered.

Zafar Brooks, Director of Government Relations and Diversity Outreach at Hyundai, has a refreshing perspective on the value of social media when combined with corporate outreach programs. The Hyundai “Hope on Wheels” program fights pediatric cancer by funding cancer research programs across the country. Brooks understands the importance of authenticity and relevance in social media outreach, particularly on behalf of corporate charitable programs. He said: “Consumers are more sophisticated now — corporate social responsibility programs are no longer something that is ‘nice’ to do, but it’s expected of the company,” noted Brooks. “Simultaneously, consumers will smell-out what is not authentic — Hope on Wheels isn’t advertised, but is part of the news we share with our brand loyalists,” he said. “It is a part of our story because it is a part of who we are and what we are about. Social media should be authentic and organic.” Mr. Brooks added, “Brand leaders must align themselves with a cause that is consistent with corporate values so they can illustrate their relevancy. Leadership has to establish the priorities around which we stand and make it part of our messaging point.” Brooks concluded: “All social media should link together with a common objective to develop a program based on who we want to talk to about what we want to accomplish. Social media outreach must be part of a cohesive approach. Consumers will smell-out what is not authentic!”

Hyundai Aftermarket recently announced the launch of a new social media campaign. The goal was to give Hyundai owners a new way of finding content on the Internet about modifying their vehicles. The interactive social media campaign involves additional features being built into the Hyundai forum that owners can use effectively to get the word out about what they are doing to make their cars stand out from the rest. Twitter accounts and Facebook “Fan Pages” have been built so that owners can follow live updated news feeds about Hyundai Aftermarket as well. “Finding important and relevant information is not easy when you are unfamiliar with how to perform certain modifications,” said a Hyundai spokesperson. “Having a forum and website where answers to important questions are laid out for you, would help with modifying your Hyundai to its highest potential.” While the site has been branded as the “web’s most premier Hyundai forum” and currently is the oldest Hyundai forum on the internet, it has been designed for both the amateur and professional car enthusiast in mind. The site is built on the principle of being very easy going and helpful to anyone who may or may not know a lot about Hyundai’s. Users register for free and can partake in discussions about Hyundai Accents, Tiburons, Elantra’s, Sonata’s, Santa Fe’s and the all new Hyundai Genesis. In addition to providing great technical content, hyundaiaftermarket provides great off topic discussions ranging in everything from technology to music & movies to even food and health/nutrition.

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Misspelling is a pet peeve of mine. Sure, I’m as guilty of creating spelling errors as often as the next person – maybe more. But when push comes to shove, I know that in most instances – especially in the day of 140 character messages – we have one shot. And with call to action, that shot is truly critical. So I better look twice, or three times, at the message for misspellings and context.

Take this site for example:

Seems like they’re inviting the Guidos and Guidettes from Jersey Shore (the TV show, that is). Or simply a translation process gone bad? (The site seems riddled with typos.)

Sometimes misspellings may be in headlines or artwork.

At least they were consistent on this site – the Title tag uses “Acommodations”, too. While in this case it’s not a call to action, it is a missed detail - it’s what I came to the site to see. Does that mean they might miss an important detail about my reservation? It’s an error that can alter my perception of their services.

And take the headline of this post, for instance…Looks funny doesn’t it? Yes, it’s intentional, just to prove a point. Things can go wrong with technology. A spell checker might be turned off or ignored (they can be annoying). Or it might be missed in the art creation or development process, where spell checking is likely non-existent.

As Internet Marketing consultants, that means we have to be even more vigilant, ensuring we read, test and review thoroughly. Because we have typically just one chance to connect; to set the proper tone; to create or alter perception. A letter or word out of place can totally blow that chance.

Seems pretty basic, right?

Just yesterday I wrote a post about Skittles attempt at using social media layered under their minimal site navigation ala Modernista. Interesting thing happens when you click the link for Modernista’s site: it retains our site in the background. Go ahead…try it.

Is it because we are opening in a new window? Who knows. Design flaw? You decide. If it was my site or that of my clients’, I wouldn’t be happy.

So the song goes…

Everbody’s talkin’ at me,
Can’t hear a word they’re sayin’…

Is this an ingenious use of social media or simply a dilution of the brand?

Social media sites, while in intention are meant to inspire such conversation, can often just run amuck into simply…well, all talk and no action. Call to action, that is.

When does social media just become noise? I think this is a good example. I have no time to babble about their site – which is what is going on now on Twitter. The brand is lost.

What is the call to action? What is the brand gain?

Maybe they were hoping people would say, “Wow, look what that great rainbow candy did…isn’t it cool! I gotta get some!”

Instead, people are tweeting about how Skittles broke Twitter. It’s more about Twitter than Skittles.

Remember the Goal: Brand Enhancement

What about the brand? What satisfaction can I get from Skittles? What space should the Skittles brand occupy in my life? (OK yes, it’s just candy, but as a brand it should answer that question.)

In this case, the brand has been reduced to a business card-sized image with some navigation at the top left of the page. That’s it. The rest is everybody talking about….whatever. It’s just noise…

Use social media to your advantage. Ensure you have a close connection to your brand and that the talk enhances your brand. Not talks over it.

And make sure you have a page to call to “home.”

Give it a look at Skittles.com.