7 Steps to Increase Facebook Fans
July 1st, 2011 by ksharpe
Social media is quickly changing the way that companies do business and interact with potential customers. Even though social media is a relatively new medium, lots of companies have developed very effective social media strategies to harness the power of the social web. For a company just implementing internet marketing knowing where to start can be daunting task. Start with the larget social networking sites, like Facebook and Twitter, before going to smaller niche sites. Below are some helpful pointers to help you hit the ground running.
Source: HubSpot
The 7 steps below work for internet marketing, ecommerce, B2B and even publishers. I’m also going to share some examples from each as well. However before we get to each of the steps, I’d like to make sure you can manage and impact your Facebook Fan conversion rate. I urge you add Google analytics to your Facebook page so that you can get better insights into who is visiting the page and how they are getting there.
1. Offer a Custom Welcome Page
Many of the most highly engaged Facebook fan pages have leveraged the ability to take non-fans to a custom welcome page instead of taking them directly to their wall. If you don’t know how to do that my friend Mari Smith can walk you through adding this custom landing tab to your Facebook fan page.
2. Remind Them Why
I am hoping you have built a customer experience that is truly remarkable much the way Zappos has. People really do love Zappos. Notice how they not only remind them of that on their welcome tab but how they also remind them that by Liking them on Facebook they get access to exclusive content. If you are truly a fan then you’ll really want access to something exclusive. Zappos also does another brilliant tactic by highlighting their Fan of the Week in their banner. People might kill for money but they’ll more likely die for recognition. So don’t forget to recognize your top fans.
3. Offer Them an Incentive
People may need a little more to get them to click the Like button than just being reminded how awesome you are. So once they see your custom landing tab, you’ll want to offer them a powerful reason to Like you. What I love about the way HubSpot does this is that the offer regularly changes and that they promote it through their various channels as a seamless experience. Who doesn’t like getting something of value just for clicking a button?
4. You Don’t Get What You Don’t Ask For
If you don’t ask them to take an action with a good call-to-action then your visitors won’t take that action. Notice how L’Occitane combines an offer to win a free trip to Provence on their custom landing tab with an arrow pointing to the Like button and asking you to Like them.
5. Make it Interactive
The biggest advantage a Facebook Fan page offers is the ability to interact with your customers - the opportunity to dialogue. Make sure to highlight this interactivity on the welcome tab. Notice how BMW shows a video that features two of their fans. I also like the design of their call-to-action. Another way you can make your page interactive is by adding a bit of personalization to your Facebook Fan page and adding your visitors name to the page.
6. Tease Them
Depending on your brand and on what you are offering on your Facebook fan page you may not want to open your kimono all at once. I have seen many pages like Red Bull use a graphic that teases their visitors to like them first before they engage with your content. A note of caution here: A. people must have some really strong reasons to like your brand in the first place B. the content you offer after the tease better not disappoint them.
7. Give Them All the Info
Ultimately, people like to connect to people and Smashing magazine does a great job highlighting the staff behind their fabulous publication. I highly suggest you have an additional tab to talk about the people behind your company and don’t forget to fill out all the information on your info tab (including several links) and on your about us section.
Source: HubSpot




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